Refund and Return Policy

Last Updated: September 26, 2023

Thank you for shopping at KitchenCare.shop. We want you to be completely satisfied with your purchase, and we strive to provide you with the best products and service. However, we understand that situations may arise where you need to return or exchange a product. Please read our Refund and Return Policy carefully to understand your rights and obligations.

Returns and Refunds

1. Eligibility for Returns

• We accept returns within 30 days from the date of purchase.
• To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.

2. Refund Process

• To initiate a return, please contact our Customer Support team at Nasim@nybrothersllc.com with your order details and the reason for the return.
• Once your return request is approved, we will provide you with a return shipping label, if applicable.
• After we receive and inspect the returned item, we will process your refund within 7 business days. The refund will be issued to the original payment method used for the purchase.

3. Non-Refundable Items

• Some items are not eligible for returns or refunds, including:
  • Gift cards.
  • Perishable goods.
  • Personal care items.
  • Items marked as “Final Sale.”

4. Return Shipping Costs

• If the return is due to a product defect or our error, we will cover the return shipping costs.
• For all other returns, the customer is responsible for the return shipping costs.

Exchanges

• If you wish to exchange an item for a different size or color, please contact our Customer Support team at Nasim@nybrothersllc.com to initiate the exchange process.
• Exchanges are subject to availability. If the desired item is unavailable, we will process it as a return and issue a refund for the original item.

Damaged or Defective Items

• If you receive a damaged or defective item, please contact us immediately with a description of the issue and a photo, if possible. We will arrange for a replacement or refund.

In-Store Returns

• If you prefer to return an item in person, you can do so at our physical store located at: KitchenCare.shop 1002 North 12th Street, Unit C Harrisburg, PA 17103

Please note that our in-store return policy aligns with the terms outlined in this policy.

Contact Us

If you have any questions or need assistance with your return or exchange, please contact our Customer Support team at Nasim@nybrothersllc.com. We are here to assist you and ensure a smooth and hassle-free shopping experience.

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This Refund and Return Policy is subject to change without notice. Please check our website for the most up-to-date policy. Your continued use of our website and purchase of products after any modifications to this policy constitutes acceptance of those changes. Thank you for shopping with KitchenCare.shop, where customer satisfaction is our priority.